FREQUENT QUESTIONS AND ANSWERS

  1. How Long will it take my order to deliver?

Each and every confirmed order is shipped within 24 hours’ time from our warehouse. The orders received on Sunday/Holidays are shipped on the next working day, after confirmation.

The moment your order is shipped from our warehouse, it will take approximately 2-7 working days for it to be delivered to you, depending on your location.

  1. How do I track my order?

For orders within India, once your order has been dispatched, you can track the order using the consignment/ AWB number from the order confirmation email sent to you.

We urge you to enter your email id while placing the order to get all updates related to your order.

PAYMENTS & CHARGES

We offer all payment options as listed here: Credit Cards, Debit Cards, Net Banking, Wallets, PayTM, Google Pay (GPay), PhonePe, Direct bank Transfers and COD. In case you need any help with any of the payment options, please do contact us on WhatsApp.

  • We offer COD shipping all over India with a fixed Cash on Delivery (COD) shipping charge of ₹150.
  • You can pay using any of our wide variety of payments modes like Debit card, Credit card, Net banking, UPI, GPay, PayTM and Wallets that are supported on our website.

 

  • If the money gets debited & order confirmation is not received. Then It would be either credited to us or back to you. 

Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at aarudhrafashions2@gmail.com with your transaction details along with your name and email id that was used while attempting to place the order.

We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

 

RETURNS AND EXCHANGES


We offer a very simple and easy return policy to you. A coupon code equivalent to the returned product's value will be shared for your future purchases.

  • All Products bought from our website are covered under our Return Policy and are returnable.

You just need to email us within 48 hours of product delivery so we can process the return request.

  • Do, share the photos, parcel opening video and tags of the Product(s) you wish to return, along with the reason for return.

Our team will reply back to you with the return process on your email within 24-48 hours.

  • Please wait for a reply from our team within 48 hours after sending your email. We will share the further steps with you on the email itself.
  • Customer is responsible for sending the product back to us in its proper condition. Shipping charges are borne by the customer.
  • We give refunds only in the form of Coupon Credit. The coupon value depends upon the value of your product returned.

We deduct ₹150/- for prepaid shipping as we bear the shipping charges when the package is shipped and ₹150/- is deducted for COD orders as well.

Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order. 

  • We initiate refund once the returned product has reached us in their proper condition along with the tags.

You will be receiving your refund-coupon-code (RCC) with in 3 days of return received at our warehouse. 

  • Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full if you choose to receive a refund-coupon-code against your order.

 In case you choose for monetary refund for your prepaid order, then the refund will be issued to your original payment mode after 5% deduction for Payment Gateway charges.